Privacy Policy
Last Updated: January 17, 2025
Introduction
Welcome to Elephant Experience Park Pattaya (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://elephantexperiencepark.com/) or use our services.
1. Information We Collect
1.1 Personal Information
We collect information that you voluntarily provide to us when you:
- Make a booking or reservation
- Sign up for our newsletter
- Contact us through our website
- Create an account
This may include:
- Full name
- Email address
- Phone number
- Nationality
- Payment information
- Travel dates
- Special requirements or preferences
1.2 Automatically Collected Information
When you visit our website, we automatically collect:
- IP address
- Browser type
- Device information
- Cookies and usage data
- Location data (with your consent)
2. How We Use Your Information
We use the collected information for:
- Processing your bookings and payments
- Sending booking confirmations and updates
- Providing customer support
- Sending newsletters and promotional materials (with your consent)
- Improving our website and services
- Analyzing usage patterns and trends
- Complying with legal obligations
3. Information Sharing and Disclosure
3.1 Third-Party Service Providers
We may share your information with:
- Payment processors
- Email service providers
- Analytics services
- Marketing partners
- Transportation providers (for pickup services)
3.2 Legal Requirements
We may disclose your information if required by law or in response to valid requests from public authorities.
4. Data Security
We implement appropriate security measures to protect your personal information, including:
- Encryption of sensitive data
- Regular security assessments
- Limited access to personal information
- Secure data storage
- Regular system updates
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Withdraw consent for marketing communications
- Object to processing of your information
- Request data portability
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences
- Analyze website traffic
- Improve user experience
- Provide personalized content
You can control cookies through your browser settings.
7. Children’s Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the “Last Updated” date
- Sending an email notification for significant changes
9. International Data Transfers
Your information may be transferred and processed in Thailand and other countries where we operate. We ensure appropriate safeguards are in place for international data transfers.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Elephant Experience Park Pattaya
11. Additional Rights for EU Residents
If you are a resident of the European Union, you have additional rights under the GDPR, including:
- Right to be informed
- Right to restriction of processing
- Right to object to processing
- Right to data portability
- Right to lodge a complaint with a supervisory authority
By using our website and services, you agree to the terms of this Privacy Policy.
