Terms of Service
Last Updated: January 17, 2025
1. Introduction
Welcome to Elephant Experience Park Pattaya (“EEPP,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of https://elephantexperiencepark.com/ and all related services. By accessing or using our services, you agree to be bound by these Terms.
2. Definitions
- “Service(s)”: All activities, experiences, and programs offered by EEPP
- “User,” “you,” or “your”: Any person accessing or using our services
- “Booking”: A reservation for any of our elephant experiences
- “Content”: All information, text, images, and materials on our website
- “Mahout”: Professional elephant caretaker
3. User Responsibilities
3.1 Eligibility
- You must be at least 18 years old to make a booking
- Minors must be accompanied by an adult
- Some activities have specific age restrictions (e.g., bareback riding: 10+ years)
3.2 Account Creation and Security
- Provide accurate and complete information
- Maintain confidentiality of your account credentials
- Notify us immediately of any unauthorized access
3.3 Prohibited Activities
- Attempting to harm or disturb the elephants
- Violating safety instructions from staff
- Using our services for illegal purposes
- Sharing false or misleading information
- Interfering with website operations
4. Services Provided
4.1 Elephant Experiences
We offer various elephant experiences including:
- Elephant Feeding Experience (1 hour)
- Watch Me Shower Experience (20 minutes)
- Elephant Bareback Riding Experience (20 minutes)
- Feed & Shower Experience (2 hours)
- Half Day Experiences (3 hours)
4.2 Service Conditions
- All activities are subject to weather conditions
- We reserve the right to modify or cancel services for safety reasons
- English-speaking staff provided for all experiences
- Transportation services available within specified areas
5. Payment and Cancellation Policy
5.1 Pricing
- All prices are listed in Thai Baht (THB)
- Prices include specified amenities and equipment
- Additional services (e.g., transportation beyond 5km) may incur extra charges
5.2 Payment Methods
- Major credit cards accepted
- Bank transfers
- Cash payments (on-site)
5.3 Cancellation Policy
- 100% cancellation fee if cancelled 1 day or less before the event
- 50% cancellation fee if cancelled 2 days before the event
- Refunds processed within 7-14 business days
6. Intellectual Property
6.1 Website Content
- All content is owned by EEPP unless otherwise stated
- Users may not reproduce, distribute, or modify content without permission
6.2 User Photos and Reviews
- You grant EEPP permission to use photos taken during your visit
- We may share your reviews and testimonials for promotional purposes
7. Limitation of Liability
7.1 Disclaimer
- Services provided “as is” without warranties
- We are not liable for circumstances beyond our control
- Participants engage in activities at their own risk
7.2 Safety and Insurance
- Follow all safety instructions provided by staff
- Personal travel insurance is recommended
- EEPP maintains necessary business insurance
8. Health and Safety
8.1 Physical Requirements
- Disclose relevant health conditions
- Follow safety briefings and instructions
- Wear appropriate clothing and footwear
8.2 COVID-19 Measures
- Comply with current health regulations
- Follow sanitization protocols
- Subject to government health guidelines
9. Governing Law
These Terms are governed by Thai law. Any disputes shall be subject to the exclusive jurisdiction of the courts in Thailand.
10. Changes to Terms
10.1 Updates
- We reserve the right to modify these Terms
- Changes effective upon posting
- Continued use constitutes acceptance
10.2 Notification
- Material changes will be notified via email
- Latest version always available on website
11. Contact Information
For questions about these Terms:
Elephant Experience Park Pattaya
12. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
